Scaffold Rental Refund Policy:
1.1 Cancellation prior to delivery: If you wish to cancel your scaffold rental order before the scheduled delivery date, a full refund will be issued. Please notify us at least 48 hours in advance to facilitate a smooth refund process.
1.2 Cancellation after delivery: In the event that you need to cancel your scaffold rental after delivery, a pro-rata refund will be provided based on the unused portion of the rental period. The refund will exclude any delivery and pick-up charges.
1.3 Damaged or faulty scaffold: If the scaffold material is found to be damaged or faulty upon delivery, please inform our team immediately. We will arrange for a replacement or offer a full refund, depending on your preference.
Please note:
Refunds will be processed using the original payment method within a reasonable timeframe.
For scaffold rental refunds, the condition of the returned scaffold material will be assessed before processing the refund.
In the case of training course refunds, any course materials provided during the training must be returned in good condition.
We aim to provide transparent and fair refund policies to ensure customer satisfaction. If you have any questions or require assistance regarding our refund policy, please don't hesitate to contact our customer support team.